Cancellation and Refund Policy for Willcart

Cancellation Policy

• Order Cancellation:Orders cannot be canceled after the bill is confirmed, except in cases where the item is unavailable at the restaurant.
• In such cases, our customer service team will reach out to you and attempt to resolve the issue.
• Post-Cancellation: Once the cancellation window has passed, orders cannot be canceled, as they will be in the preparation or delivery process.

Refund Policy

• Eligibility for Refunds: Refunds may be issued in the following cases:
• Incorrect or missing items in your order.
• Orders that are damaged upon delivery.
• Requesting a Refund: To request a refund, please contact our customer service within [insert time frame, e.g., 1 hour] of receiving your order.
• Provide your order number and a description of the issue.

Refund Process

• Once your refund request is received, we will review it and notify you of the outcome within [insert time frame, e.g., 3-5 business days].
• If approved, refunds will be processed via the original payment method.
• Please allow [insert time frame, e.g., 5-7 business days] for the refund to be reflected in your account.

Exceptions

• Refunds will not be issued for:
• Orders canceled after the cancellation window has passed.
• Customer errors in ordering (e.g., selecting wrong items).
• Any issues arising from user input, such as incorrect delivery addresses.

Changes to Policy

• We reserve the right to modify this Cancellation and Refund Policy at any time.
• Any changes will be posted on our website with an updated effective date.

Contact Us

• For any questions regarding cancellations or refunds, please reach out to our customer service at:
• Phone: 8885613341
• Email: willcart.in2000@gmail.com